Hotel 1928 Guest Service Representative

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
• Reviews arrival list daily and assists in preparing, assembling and delivering welcome amenities
• Escorts VIPs to room and check them in prior to arrival
• Answers the telephone within three rings with a smile and answer questions accordingly or transfer as needed
• Responsible for issuing bank - count bank at beginning and end of shift
• Ensures that all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management
• Maintains front desk area to be clean and organized
• Affords assistance with lobby activation as needed
• Utilizes proper procedures when handling guest PPI data
• Understands the key points to communicate for a Graduate Arrival experience
• Fulfills responsibilities and feels ownership of guest requests
• Solves guest complaints in a professional and efficient manner
• Actively participates in Front Desk upsell program
• Always retrieves necessary identification documents and form of payment upon guest arrival

Education And Experience

• Prior Customer Service Experience
• High School Diploma/GED

Knowledge, Skills And Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Benefits/ Perks

• Work today, get paid today, with Daily Pay!
• Free telemedicine and virtual mental health care access for all team members starting day one!
• Multiple health insurance and life insurance options
• 401k plan + company match
• Paid time off for eligible team members
• Holiday pay/ paid holidays
• Pet insurance
• Employee Assistance Program
• Discounted hotel rooms
• Savings Marketplace discounts on event tickets, electronics, gym memberships + more!

Compensation Range

$15.50 per hour