Hostess

About the role

The Host/Hostess is responsible for creating a welcoming environment for guests as they enter the restaurant. This role involves greeting and seating guests, managing reservations, and coordinating with the restaurant staff to ensure efficient service. The Host/Hostess plays a key role in setting the tone for a positive dining experience.

Responsibilities

• Greet guests warmly and courteously as they arrive.
• Provide guests with accurate wait time estimates and manage the waitlist.
• Escort guests to their assigned tables and provide menus.
• Inform guests of the restaurant's services, offerings, and any special promotions.
• Manage reservations and seating arrangements using the restaurant's reservation system.
• Coordinate with the restaurant staff to accommodate special seating requests.
• Monitor dining room activity and maintain an efficient seating flow.
• Address guest inquiries and resolve any issues or complaints promptly and professionally.
• Ensure that guests are comfortable while waiting and provide updates on table availability.
• Offer assistance to guests with special needs or requests.
• Communicate effectively with servers, kitchen staff, and management to ensure smooth operations.
• Assist in maintaining the cleanliness and organization of the front-of-house area.
• Support servers and bussers by providing extra hands as needed during peak times.
• Answer phone calls and handle guest inquiries and reservations.
• Maintain the host/hostess stand and area, ensuring it is organized and stocked with necessary supplies.
• Perform opening and closing duties as required.

Qualifications

• Previous experience in a customer service role, preferably in a restaurant or hospitality setting, is preferred.
• Familiarity with reservation and seating systems is advantageous.

Skills

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Good physical stamina to stand and walk for extended periods.

Professional appearance and demeanor. Dependable and punctual with a strong work ethic. Positive attitude and willingness to assist with various tasks as needed. Friendly and approachable with a customer-focused mindset.

Work is primarily conducted in a restaurant setting. Must be able to work flexible hours, including evenings, weekends, and holidays. Physical requirements include standing, walking, bending, and lifting for extended periods.