Host, Winter 26/27

About the Role

As a restaurant hostess/host at Crystal Mountain, you have the most control over the flow of the restaurant. You are a key piece in the restaurant operation, directing the flow of service and working with the manager, servers, and kitchen on timing seatings to provide the best possible guest experience. You will greet guests with a smile as they enter and show them to their table, engaging with guests to ensure their meal is exceptional. This role requires comfort standing for long periods and maintaining order during busy shifts.

Responsibilities

• Greet guests promptly in a professional, friendly, and welcoming manner
• Manage waitlists using designated systems
• Provide accurate wait time estimates and maintain communication with waiting guests
• Escort guests to tables and present menus in accordance with service standards
• Maintain awareness of table availability, server sections, and pacing of service
• Communicate effectively with management, servers, and support staff regarding seating flow
• Adjust seating plans to optimize guest experience and operational efficiency
• Handle inquiries regarding waitlist, hours, and menu offerings
• Assist servers with set up and preopening work
• Maintain cleanliness and organization of the host stand and entry area
• Support service team as needed during peak periods
• Other duties as assigned

Requirements

• Must ski or snowboard at an intermediate level
• High School diploma or equivalent preferred
• Ability to provide top-notch customer service in a fast-paced environment
• A positive attitude and ability to work well under pressure with all restaurant staff
• Does high-quality work with minimal supervision

Skills

• Comfortable standing for extended periods
• Strong communication and organizational skills
• Manual dexterity to operate computers, phones, and office equipment
• Auditory and visual acuity for operating office and restaurant equipment

Physical Demands and Working Conditions

• Required to work days, evenings, weekends, and holidays while in operation
• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis
• Ability to work for extended periods bending, reaching, speaking, standing, walking, kneeling, pushing, and pulling
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees

Benefits

• Free Alterra season pass (unlimited, direct-to-lift access at all Alterra resorts)
• Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Free friends & family day-ski vouchers (periodic allotment)
• Discounts on ski & snowboard lessons, rentals, and gear tune-ups
• Discounts on food & beverage and retail shops at Crystal Mountain
• Free Crystal-branded swag
• Pro deals on gear with hundreds of brands
• Discount marketplace for accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only night skiing events
• Employee housing available for eligible positions
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Pay

$17.13 per hour + tips