Host - Sotogrande

About the Role

Pier Sixty-Six Resort, South Florida’s beacon of hospitality, is seeking a well-rounded and seasoned Sotogrande Hostess/Host to join our team. As the first point of contact for our guests and outside visitors, you will provide a warm welcome and ensure their dining experience starts positively. This role is part of a diverse food and beverage offering within our Mediterranean and Latin concept, located in the newly renovated marina area. The restaurant will operate in a high-volume, dynamic environment, requiring a passion for personalized service and guest engagement.

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival.
• Escort guests to their tables and provide menus.
• Assist in seating Members and guests according to seating chart or guest preferences.
• Manage waitlist during peak hours and provide accurate wait time estimates.
• Answer phone calls and take reservations or provide information as needed.
• Maintain cleanliness and organization of the host/hostess station and dining area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, and front-of-house employees.
• Practice effective listening and seek to understand guest needs.
• Perform related duties as required.
• Maintain cleanliness of the immediate work area and general property.
• Adhere to proper grooming, dress, and uniform standards as set forth by Resort policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes at the outlet.

Qualifications

• Energetic, enthusiastic, and motivated individual.
• Must be able to speak, comprehend, read, and write English.
• Effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Enthusiastic with knowledge of classic cocktails, wines, spirits, and beers.

Experience, Education, & Licensure

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Must be TIPS certified or become certified within 30 days of hire.
• Must have a current Food Handlers card.
• Previous bartending experience in a professional setting is preferred.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.