Host - Rolex Fifth Avenue Flagship

Essential Job Responsibilities

• Engage clients with warmth and ultimate hospitality upon their entry to the business and throughout their instore journey
• Manage and monitor guest flow and appointment scheduling through our crowd control and CRM tools to maintain an organized, seamless, and elevated client experience.
• Collaborate with Client Advisors, Managers, and Back of House Support to ensure smooth coordination of guest services
• Relay important information about reservations, special requests, and VIP guests to the appropriate team members
• Demonstrate a strong ability to relate and converse with clients
• Offer and prepare hospitality selections, to include but not limited to coffee, tea, waters, soda, etc. along with chocolates and more
• Ensure the tidiness of hospitality spaces, equipment, and supplies at all time
• Support hospitality and store management team in placing hospitality related supply orders, receiving, and distributing necessary supplies.
• Perform all duties with the upmost professionalism, warm demeanor, and discretion
• Maintain clean and sanitized work areas, utensils, equipment, service, and seating area
• Adhere to all security and operations related guidelines
• Be proactive in learning general brand knowledge, to speak to company history
• Have a clear understanding of overall store layout to concierge clients to the right locations

Qualifications

• Must have prior Luxury/High-end/Hospitality experience, along with customer service or retail experience
• Must have experience hosting and serving non-alcoholic beverages to guests
• Must be willing to work entrance door and greet all that visit
• Well spoken, good listening skills and professional demeanor
• Must be comfortable communicating with VIP clients.
• Self-motivated. A team player with a keen sense of attentiveness to guests
• Able to stand, walk and bend for long periods of time throughout your work day.
• Must be flexible to work, opening and closing shifts, as well as Saturday and Sunday. Shifts will vary by week

Pay

$27.00 - $28.00 per hour