Host - Pemigewasset 2027
About the role
Outdoor Recreation Hospitality LLC, dba White Mountain – Pemigewasset. The Pemigewasset District of the White Mountain National Forest offers the opportunity to explore and help manage one of New England’s most scenic and rugged areas, including popular hiking destinations like Franconia Notch and Mount Moosilauke. We offer exciting and rewarding roles for those passionate about the outdoors, allowing you to contribute to preserving the natural beauty of the White Mountains and supporting visitors in their exploration of this iconic region.
The Host provides a quality recreational experience for visitors within areas operated by the Company. The position is frequently filled by two people but may be an individual role in certain locations. The Host handles nearly all operational tasks in an assigned campground or area, including gate and check-in operations, parking compliance, housekeeping, custodial care, customer service, and possible retail work. Reports to the General Manager; Department: Operations.
Responsibilities
- Provides courteous, helpful customer service, educates the public on recreation area rules and regulations, and stays familiar with local points of interest and facilities; knows rates, hours, and special events; promotes Company and partner programs; notifies the supervisor of guest dissatisfaction.
- Registers campers, collects fees, and sells retail items such as firewood, ice, and concession goods; checks in reservations and day-use visitors, answers phones, and helps guests make reservations.
- Operates a cash register and processes cash, credit, and debit transactions; records revenues and fee data using Company-approved forms and keeps logs, receipts, and visitor-use data.
- Verifies payment and permits, issues tickets for non-payment, keeps fee and information boards accurate, and helps control parking, boat ramp, and picnic areas.
- Performs evening compliance rounds to ensure visitors follow rules and regulations; inspects launch ramps and campgrounds for cleanliness and safety.
- Cleans vault toilets/bathrooms as part of their duties.
- Cleans, sanitizes, and stocks restrooms; empties trash and replaces liners; cleans roadways, trails, campsites, picnic tables, fire rings, and grills; also cleans showers, chem-toilets, laundry, and office facilities on the approved schedule and follows Company recycling guidelines.
- Rakes and grooms sites and public areas with weed eaters, mowers, and leaf blowers; removes litter and micro-trash; maintains trails, outposts, and rental cabins.
- Turns over rental cabins (changing linens and towels, restocking, vacuuming, dusting), handles laundry, and responds to spills and broken glass.
- Monitors janitorial supplies and equipment and cleans and stores equipment at the end of each shift.
- Reports unsafe or hazardous conditions as discovered; reports property damage and maintenance issues to the supervisor; logs and returns lost and found and guest property.
- Handles emergencies, including directing emergency vehicles; follows safety, security, and privacy policies and uses chemicals and tools safely.
- Maintains the cleanliness and general condition of assigned vehicles and equipment.
- May assist with activity programs and plan shifts.
- May be assigned retail duties, including operating a point-of-sale system, stocking merchandise, and assisting customers with purchases.
- All other related duties as needed.
Requirements
- Strong customer service and excellent verbal and written communication skills; enjoys extensive public contact; courteous, helpful attitude.
- Ability to de-escalate challenging situations with co-workers or guests.
- Basic recordkeeping and money handling experience; strong math aptitude.
- Able to