Host - Pelican Landing

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, has returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold. The lush 32-acre waterfront enclave will feature 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to inspire and relax, complemented by exceptional service and refined touches.

About the role

We are seeking a friendly and outgoing Host/Hostess with food and beverage experience to join our Pier Sixty-Six Resort opening team. As a Host/Hostess, you will be the first point of contact for our guests, providing a warm welcome and ensuring their experience starts positively. This role supports our resort pools across three levels, requiring a passion for personalized service and guest engagement in a high-volume, dynamic environment.

Reporting to the outlet Assistant Director of Food & Beverage, you will thrive in a fast-paced luxury setting, delivering exceptional customer service at Fort Lauderdale’s new hot spot.

Responsibilities

• Greet guests with a friendly and welcoming demeanor upon arrival.
• Assist in seating Members and guests according to seating chart or guest preferences.
• Manage waitlist during peak hours and provide accurate wait time estimates.
• Answer phone calls and take reservations or provide information as needed.
• Maintain cleanliness and organization of the host/hostess station and dining area.
• Manage guest inquiries, complaints, or special requests with professionalism and efficiency.
• Adhere to departmental policies and procedures.
• Effectively communicate with peers, management, line, and front-of-house employees.
• Practice effective listening (seek to understand).
• Perform related duties as required.
• Be responsible for the cleanliness of the immediate work area as well as the general property.
• Adhere to proper grooming, dress, and uniform standards as set forth by Resort policy.
• Be courteous to all guests and coworkers.
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook.
• Maintain complete knowledge of all liquor brands, beers, non-alcoholic selections, correct glassware, and garnishes at their respective outlet.
• Perform additional tasks assigned by Supervisors.

Requirements

• Energetic, enthusiastic, and motivated individual.
• Ability to speak, comprehend, read, and write English.
• Effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.
• Flexible availability to work days, evenings, weekends, and holidays.
• Ability to work under variable temperature conditions.
• Ability to focus attention on guest needs, remaining calm and courteous.
• Ability to think clearly, quickly, maintain concentration, and make concise decisions in pressure situations.
• Ability to remain stationary at assigned post when specified.
• Ability to endure abundant physical movements throughout the work areas.

Qualifications

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Previous Host experience in a professional setting is preferred.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.