Host | Part-Time | University of Kansas Social Club

Position Summary

Join the team at the Naismith Club, located in the historic Allen Fieldhouse. This is an exciting opportunity for a personable and guest-focused Host to deliver outstanding first impressions in a high-volume, quality-driven environment. This role pays an hourly rate of $12.00-$15.00 and is tip eligible. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

Responsibilities

• Welcome guests with a warm and professional approach, creating an exceptional first impression
• Managing reservations, guest arrivals, and seating plans to ensure smooth service flow
• Aiding with guest enquiries and providing knowledgeable information about the restaurant and venue
• Cooking with the front-of-house team to maximize table management and guest satisfaction
• Maintaining a professional and welcoming reception area at all times
• Maintains knowledge of the menu and any special items being offered
• Providing quick, attentive, friendly, and professional service to banquet guests and is able to communicate clearly with all customers
• Ensures that food items are served at the proper temperature and immediately upon availability from the kitchen, as ordered by the customer
• Ensures neat presentation of all ordered items, with no spill-over
• Pre-bus tables and fully bus tables when necessary during peak periods
• Maintains availability to work during many peak periods
• Stocks beverage station(s) when necessary (ice, juices, glassware, sugar packets, etc)
• Maintains high responsiveness to customer desires and requests
• Maintains a professional and clean appearance
• Communicates with wait staff, bus persons, bartenders, supervisors, and kitchen staff to improve communication and coordination so that patrons may be impressed by their dining experience
• Buys bar offerings so that patron questions may be accurately answered

Qualifications

• Minimum of 6 months working in a fast-paced, high-volume food service environment is preferred
• Previous experience as a Host, Receptionist, or in a customer-facing hospitality role is preferred
• Must have a High School Diploma, G.E.D. or related food service job experience
• Must acquire and maintain a Food Handlers Card, Alcohol Awareness Certification, and other required compliance trainings
• Ability to work in a team-oriented event-driven environment
• Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment
• Outstanding communication and guest engagement skills
• Confident and charismatic personality with a passion for delivering exceptional service
• Strong organizational skills and attention to detail
• Ability to remain calm and professional in a busy, high-volume environment
• Passion for hospitality and creating memorable guest experiences