Host Person - Part Time

Job Overview

Greeting and escorting guests to tables in the restaurant, supervising staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Responsibilities and Duties

• Supervise service personnel including counseling and discipline, to maintain service standards.
• Meet and greet guests as they arrive, offer choice of seating, and then escort them to their table and present menu.
• Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis.
• Conduct daily "roll call" meetings: to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
• Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
• Maintain an open line of communication between guests, management and line employees.
• Carry coffee and/or teapots throughout outlet, refilling guests' cups as requested.
• Perform other related duties as assigned.

Specific Job Knowledge and Skills

• Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
• Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guest.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner.

Other Expectations

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Qualifications

• Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
• Experience: Prior Restaurant Experience Preferred.
• Licenses or certificates: Food handler certification a plus.