Host - Ole Red Gatlinburg

Greeting and Management

You'll greet guests promptly with a smile and sincere welcome. Assist with venue directions as needed. Thank guests for their visit and warmly invite them to return. Communicate guest feedback and concerns to management.

Guest Flow and Service

Manage incoming guest flow. Estimate and communicate wait times, and escort guests to appropriate areas. Provide confident and friendly guidance to guests, including details of upcoming events. Maintain waitlist to maximize service efficiency. Communicate ongoing logistics such as wait time, large parties, special events, etc. to restaurant management.

Table Service

Walk with guests while escorting them to tables, present menus, and wait for guests to settle before leaving the table. Ensure clean and orderly food service environments during operation and after service. Follow sanitation procedures required by health regulatory agencies in public areas and back of house.

Front-of-House Service

Support basic front-of-house service needs. Deliver food and beverages to table and pre-bus as needed. Ensure responsible alcohol service per local ordinance, training, and company policies.

Physical and Environmental Requirements

Speak and hear to communicate with guests and use both near and distance vision for operating the POS system. Stand and walk for extended periods, including on uneven surfaces and while carrying items. Frequently climb stairs throughout the venue. Regularly lift and carry up to 25 lbs., and occasionally sit, kneel, bend, and reach. Manual dexterity for tasks such as using a computer. Work in restaurant/bar/live music environments, subject to both kitchen and customer areas, with large crowds and elevated noise levels.