Host/Hostess - Jason Aldean's, Gatlinburg

About the role

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The goal is to accelerate business development by providing customers with a memorable experience.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact.
• Inform guests of their wait time, current promotions, and who will be serving them.
• Monitor a waiting list and show guests to their table.
• Bid guests farewell as they leave.
• Carry natural conversation with guests to present the best first impression of the Company.
• Be alert and observant in the dining room to assist servers by informing them of patron needs.
• Collaborate with servers, food runners, and bar staff to support best-in-class service.
• Work with complaints or problems with a positive attitude.
• Promote loyalty from customers.
• Maintain a tidy and clean entry and greeting area.

Requirements

• High School Diploma or equivalent preferred.
• 18+ years of age.
• Minimum of 6 months in restaurant and/or host-related positions preferred.
• Minimum of 6 months of experience in customer service preferred.

Schedule

Hours may be part-time (less than 30 hours per week) or may exceed 30 hours per week, including overtime when approved by management. Work varied shifts to include days, nights, weekends, and holidays.

Benefits

• Paid parking for all employees.