Hostess / Host

About the role

Groot Hospitality is seeking a Hostess/Host to join our dynamic team. This position requires a passion for hospitality, dedication to company values, and excellent customer service skills.

Responsibilities

• Attends all restaurant required meetings and trainings.
• Maintain regular attendance in compliance with Groot Hospitality standards.
• Full time availability with flexibility to work a variable schedule, including evenings, holidays and weekends.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
• Follow food safety and sanitary guidelines issued by the Health Department.
• Complete assigned side-work in allocated timeframe.
• Has complete knowledge of the floor plan, table #’s and stations.
• Greet guests promptly as they enter the restaurant, making a positive first impression.
• Greet guests warmly with a smile, making eye contact.
• Knows and acknowledges all VIPs by name.
• Answers phones, keeps accurate count of waitlist and reservations.
• Collections and stores menus. Maintains the cleanliness and preventability of the menus.
• Ensures that all menus are current according to the most recent changes.
• Replaces all menus in poor condition after making sure that replacements are available.
• Makes it evident to guests that they have not been forgotten and that tables are being prepared for them.
• When a guest is leaving, always thank them and use their name when able to.

Requirements

• High school diploma or equivalent (preferred).
• Minimum of 1 year of experience.
• Fluent in English.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness and safety.
• Patient and customer-oriented approach.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy.

Physical Requirements

• Erecting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours on your feet.

Teamwork

Teamwork is the cornerstone of our company philosophy. You are expected to work with other hosts as a team, and also with other servers, runners, server assistants, managers, and all of your colleagues. During service, some things you can do to promote teamwork: Communicate with respect to your team any pertinent information that you feel may affect the guests' experience. Communicate with management if there are any issues that you see that could affect the guests' experience. If you see that something is not in the correct place, fix it.