Host Manager

Job Responsibilities

• Oversees and manages the operational and administrative activities of their market in conjunction with the Practice Manager and Physician Manager
• PARTNERS WITH CROSS-FUNCTIONAL TEAMS TO PLAN, DEVELOP, AND IMPLEMENT WORKFLOWS, GOALS, AND OBJECTIVES TO ENSURE QUALITY HEALTH CARE EXPERIENCE, ADHERENCE TO DEPARTMENTAL AND STATE POLICIES, AND UNIFORMITY ACROSS ALL CLINICS
• PRONOUNCES EXCELLENT EMPLOYEE RELATIONS WITH ATTENTION TO EMPLOYEE NEEDS AND DEVELOPS AND MENTORS A HIGH PERFORMING TEAM
• PROMOTES PROFESSIONAL GROWTH, DEVELOPMENT AND ACCOUNTABILITY OF STAFF THROUGH REGULARLY SCHEDULED STAFF EVALUATIONS
• ANALYZES AND MONITORS COMPLIANCE OF ALL CLINIC METRICS (QUALITY OF CARE, MEMBER EXPERIENCE, WAIT TIMES, UTILIZATION, ETC.) AND CREATES AND DEPLOYS ACTION PLANS TO DRIVE SUCCESS
• ANALYZES AND MONITORS CLINIC OPERATIONS, SUCH AS MEMBER FLOW, SCHEDULE MANAGEMENT, APPOINTMENTS, AND STAFFING RATIOS; EVALUATES AND ADJUSTS STAFF ASSIGNMENTS
• DELIVERS NEW PROGRAMS AND INITIATIVES TO DEPLOY INNOVATIVE APPROACHES TO THE DELIVERY OF HIGH-Quality HEALTH SERVICES
• DISSEMINATES INFORMATION ON A VARIETY OF CLINICAL, ADMINISTRATIVE, OPERATIONAL, AND PROGRAMMATIC ISSUES AND/OR IMPROVEMENTS
• PARTNERS WITH PRACTICE MANAGER FOR ONSITE CLIENT EVENTS. COORDINATES TRAINING, STAFFING, AND MEMBER ENGAGEMENT WITH CROSSOVER SERVICES
• ASSURES THAT STATISTICAL AND CLINICAL RECORDS ARE MAINTAINED TO MEET STATE REQUIREMENTS, AND COMPLETE MONTHLY STAFF AND COMPLIANCE AUDITS
• DEMONSTRATES STRONG KNOWLEDGE OF HOST TEAM STANDARD WORKWORS, INCLUDING CLIENT SPECIFIC INITIATIVES AND MARKET SPECIFIC OFFERINGS
• DEMONSTRATES STRONG KNOWLEDGE OF EMPLOYER-SUPPORTED HEALTH INSURANCE, INCLUDING COPAYS, CO-INSURANCE, AND RELATED BENEFIT-SPECIFIC REQUIREMENTS IN ORDER TO SUPPORT MEMBERS
• SUBMITS FACILITIES REQUESTS
• COACHES, MENTORS, AND DEVELOPS TEAM, INCLUDING INTERVIEWING, ONBOARDING AND PROVIDING CAREER DEVELOPMENT PLANNING TO HOST TEAM
• PERFORMS OTHER DUTIES AS ASSIGNED

Required Qualifications

• Bachelor’s degree or equivalent experience
• 5 years of experience in customer service related position
• 3+ years of management or leadership experience

Preferred Qualifications

• EXCELLENT COMPUTER SKILLS AND FAMILIARITY WITH APPLE PRODUCTS (MAC, IPAD, IPHONE, CHROMEBOOK), OR CLIENT-BASED SYSTEMS SUCH AS MICROSOFT OR HP
• EXCELLENT COMMUNICATION SKILLS
• PROVEN ORGANIZATIONAL SKILLS, GREAT INTERPERSONAL SKILLS, AND ABILITY TO WORK AS A KEY TEAM MEMBER
• HIGH LEVEL OF OWNERSHIP, ACCOUNTABILITY AND INITIATIVE
• COMFORT AND EFFICIENCY WITH MULTI-TASKING, ISSUE RESOLUTION, AND CONFLICT MANAGEMENT
• BLS (Basic Life Support) certification

Physical Job Requirements

• Requires standing, walking and sitting for extended periods of time
• Occasionally required to lift and carry items weighing up to 50 lbs
• Manual and finger dexterity and hand-eye coordination
• Requires corrected vision, hearing and speech within normal ranges
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions