Host/Hostess - The Loft (Part Time)
About the Role
Greet and welcome guests in a positive and professional manner. Manage reservations and seating arrangements to ensure efficient use of dining space and minimize wait times. Escort guests to their tables and provide menus, ensuring that they are seated in a timely and courteous manner. Handle guest inquiries, concerns, and special requests in a professional and efficient manner. Manage reservations including new reservations, confirmations, cancellations and updating seating charts. Work as a team and effectively communicate with management, bartenders, and service staff. Deliver on guests' expectations and have the desire to create WOW moments. Perform additional duties as assigned that may be outside of the normal scope of duties based on business needs.
About You
- You enjoy assisting with food and beverage steps of service
- You have basic communication skills
- You are passionate about providing exceptional guest service and creating memorable moments
- You are open to learning, developing, and growing both yourself personally, and helping others do the same
- You are trustworthy and have integrity
Requirements
- Ability to work a flexible schedule including weekends and holidays
- Ability to collaborate in a team environment
- Basic computer skills
- Verbal and written communication skills
- Luxury hotel experience, a plus
Benefits
- Free meals
- Free uniforms and cleaning
- Ongoing community outreach events
- Hotel discounts
- Associate's events throughout the year
- Healthcare benefits
- 401k retirement plan with company matching
Physical Requirements
- Grasping, holding, sitting, walking, repetitive motions, bending over
- Ability to stand and exercise mobility for extended periods of time during your scheduled shift
- Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift
- Ability to push and pull carts and equipment weighing up to 100 pounds on a semi-regular basis
Pay
$18.40 per hour