Host/Hostess - Part Time

About the role

At PENN Entertainment, you'll work in a fast-paced entertainment industry with a diverse team driven by enthusiasm for helping people find and have more fun. The company cares about career growth and provides support to expand your possibilities.

Responsibilities

• Greet and verbally acknowledge each guest and escort them to their seat promptly
• Maintain communication with servers and inform them when a table in their section has been seated
• Answer telephones and take reservations if necessary
• Verify reservations if required before seating guests
• Advise guests of waiting time and recommend beverage outlets
• Seat guests according to established rotation procedures, distribute menus, and explain daily features
• Maintain knowledge of all daily specials and featured menu items and their preparation
• Handle any guest complaints quickly and courteously
• Attend pre-shift meetings
• Maintain communication with kitchen regarding "86 board" and availability of featured items
• Complete knowledge of all menu items and how each item is prepared
• Adhere to PLCB and RG standards and RAMP requirements
• Answer guest inquiries regarding racing, slots, wagering, and other HCPN operations
• Collect payment and complete transactions through efficient use of POS system when needed to assist servers
• Keep work area neat and clean in accordance with PA Department of Health standards
• Participate as a team member with servers, barbacks, and other casino personnel to ensure efficient operations

Requirements

• Ability to respond to common inquiries or complaints from guests and regulatory agencies
• Ability to read and interpret documents such as safety rules
• Ability to present information and respond to questions from employees and guests
• Ability to perform basic math skills
• Ability to solve practical problems and deal with a variety of situations
• Basic computer knowledge; ability to operate POS systems
• Must qualify for a license with the Pennsylvania State Racing Commission and meet credentialing requirements of the Pennsylvania Gaming Control Board
• Must be able to obtain proper food handler certification and RAMP certification

Physical demands

• Walking 55% of the time
• Standing 45% of the time

Pay

Starting salary $13.00 per hour

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