Host/Hostess (Pamela's) - Hotel Polaris (Part-Time)

About the role

Join our team at Hotel Polaris, an instant icon on the hospitality landscape of Colorado Springs, and play a vital role in shaping the success of this new property at the U.S. Air Force Academy. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our communities.

Responsibilities

• Create floorplan & map with manager’s approval.
• Change and light candles in front entrance/lounge area.
• Unlock side doors on arrival and front door at opening time.
• Ensure menus are clean and stocked for the evening/brunch.
• Check iPad updates and ensure they are charged.
• Reconfirm reservations for the next day.
• Print VIP and special requests for manager.
• Confirm tables are set for the correct number of guests.
• Update status of tables and mark in OpenTable accordingly.
• Pull out chairs and present menus/tasting menus and wine menu for guests.
• Introduce the guests to their server.
• Communicate with the kitchen regarding guest counts and wait times for tables.
• Greet guests with a warm welcome and a smile.
• Maintain cleanliness of work areas and hostess stand throughout the day.
• Anticipate and address guests’ service needs.
• Check the perimeter of the restaurant every 30 minutes to ensure cleanliness.
• Thank guests with genuine appreciation and open the front door.
• Perform other reasonable job duties as requested by supervisors.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• At least one (1) year of customer service experience preferred.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Strong organizational skills.
• High attention to detail.
• Ability to speak, comprehend, and read English.
• Strong verbal and written communication skills.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• Colorado Family and Medical Leave Insurance Program (FAMLI).
• Employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.
• Some benefits may vary based on job status.

Pay

$16.00/hour

Schedule

Part-time