Hostess/Host

PREFERRED EXPERIENCE

• One (1) year experience in a high-volume or fine dining hospitality operation.
• Excellent organizational and people skills required.

EDUCATION

• High School Diploma or Equivalent

Skills

• Excellent guest service skills.
• Excellent communication skills.
• Ability to present self in a professional, pleasant, confident and well-groomed manner.
• Skill in establishing and maintaining effective working relationships.
• Ability to work effectively with coworkers, guests, management, and other departments.
• Full knowledge and understanding of company and departmental rules, policies and procedures.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Comprehensive knowledge of pertinent Food and Beverage codes and regulations.
• Skill in maintaining confidentiality of sensitive information.
• Ability to read, write and communicate verbally in English.
• Ability to perform basic and intermediate math.
• Ability to work flexible hours.
• Working knowledge of POS systems.

COMPENSATION AND BENEFITS

• Multiple Health Insurance and Life Insurance options
• 401k Plan + Company Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program
• Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
• Work Today, Get Paid today, with Daily Pay!
• Discounts on event tickets, electronics, gym memberships + more!

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

MAJOR JOB DUTIES

• Warmly and graciously greet all guests and seat them at tables or in waiting areas.
• Open the front door/ assist with elevator for guests entering or leaving the restaurant when possible.
• Manage and maximize the reservations seating software.
• Be able to problem solve any seating issues, dining room delays.
• Must be able to maximize all walk-in business in order to keep a full, balanced, maximized dining room and lounge.
• Assign guests to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
• Locate waiting parties when tables become available.
• Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Answer telephone calls and respond to inquiries or transfer calls.
• Receive and record guests' dining reservations.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Direct guests to coatrooms and waiting areas such as lounges.
• Relay messages to management, chefs, servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Cook and serve food and beverages.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fills-in for fellow employees where needed to ensure guest service standards and efficient operations.
• Takes and prepares to-go orders.
• Supervises and coordinates activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization, including maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.
• Maintains communication with management, including checking out at the end of shift.

Physical, Environmental & Other Requirements

• Constant contact with executives, department management applicants, coworkers and guests is necessary.
• Requires prolonged standing and mobility.
• Requires bending and reaching.
• Requires transporting, pushing, pulling and maneuvering items weighing up to 50 lbs.
• Requires eye/hand coordination.
• Requires use of standard office equipment.
• Requires basic math.
• Able to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Requires the ability to distinguish letters, numbers and symbols.
• Communicate directly and telephonically with general public, management and read and write in English.
• Able and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels and other instructions.