Host/Hostess - Buho Rooftop Bar - Part Time
About the role
Kessler Hospitality’s portfolio of artistically inspired boutique hotels features unique design, luxurious accommodations, enriching ambiance, and intuitive service. With properties throughout Colorado, Georgia, Florida, North Carolina, and South Carolina, each hotel’s exquisite art, music, and cultural influences are intentionally approachable. As the founding member of Marriott’s Autograph Collection, Kessler Hospitality champions bold, original hotels created with distinctive style and the individualist traveler in mind.
The Grand Bohemian Charlotte, Autograph Collection is an AAA Four Diamond boutique hotel located in Uptown Charlotte. Its central location provides access to nearby landmarks including Truist Field, Romare Bearden Park, and the NASCAR Hall of Fame. The property is within walking distance of the Charlotte Convention Center and the city’s business district. Guest rooms are designed with Argentinian-inspired elements and include modern amenities. Dining options feature Mico Restaurant and the rooftop bar Búho Bar, with views of the Uptown skyline. Additional facilities include an art gallery and spaces for socializing or relaxation. The hotel has flexible event venues that can accommodate meetings, weddings, and social functions.
Responsibilities
- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive to guests’ needs and assist in providing a pleasant dining experience.
- Assist the cashier in collecting money or credit cards from guests and servers as needed.
- Prepare cashier report at the end of the shift.
- Payout servers’ and service attendants’ tips if appropriate.
- Take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to established sidework checklist.
- Have complete knowledge of standards of service for receiving a room service order.
- Have thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Know and understand state liquor laws.
- Ensure overall guest satisfaction.
Qualifications
- High School diploma and/or experience in a hotel or related field preferred.
- Flexible and long hours sometimes required.
- Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Effective communication both verbally and written with all levels of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
- Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.