Host/Hostess (Aviator Bar) - Hotel Polaris (Part-Time)

Responsibilities

• Create floorplan & map with managers approval.
• Change and light candles in front entrance/lounge area.
• Unlock side doors on arrival and front door at opening time.
• Ensure menus are clean and enough for the evening/brunch.
• Check iPad updates and ensure they are charged.
• Reconfirm reservations for next day.
• Print VIP and special requests for manager.
• Confirm tables are set for the right amount of guests.
• Update status of tables and mark in Open Table accordingly.
• Pull out chair and present menus/tasting menus and wine menu for guests.
• Introduce the guests to server.
• Communicate with the kitchen regarding guests counts and length of wait for tables.
• Always smile and greet guests with a warm welcome.
• Maintain cleanliness of work areas and hostess stand throughout the day.
• Warmly welcome and acknowledge all guests.
• Anticipate and address guests' service needs.
• Check the perimeter of the restaurant every 30 minutes to ensure cleanliness.
• Thank guests with genuine appreciation and open front door.
• Perform other reasonable job duties as requested by Supervisors.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Qualifications

• High school diploma or equivalent.
• At least one (1) year customer service experience preferred.
• Must be at least 21 years of age.
• Experience at a comparable AAA Four Diamond/Four Star hotel and/or resort is highly desired.
• Must have strong organizational skills.
• Must have high attention to detail.
• Must be able to speak, comprehend, and read English.
• Must have strong verbal and written communication skills.
• Able to work well in stressful, high-pressure situations.
• Must be able to stand or walk for long periods of time.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• COLORADO FAMILY AND MEDICAL LEAVE INSURANCE PROGRAM (FAMLI).
• An employee assistance program.
• Paid time off/sick time.
• Participation in a 401(k) plan with a company match.
• Complimentary team member meals.
• Complimentary room nights at CoralTree Hospitality managed properties.