Host/Hostess

Job Description

Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following customer service standards.

Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times.

Set tables with appropriate silverware, glass and china; maintain neat and clean work station during service.

Sets guests and presents the menu and any specials seats according to company standards.

Oversees the delivery and servicing of food and beverages.

Communicates with the wait staff and other restaurant personnel to ensure the guests' experience meets concept/company standards.

Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service.

Understands and follows cash handling policies and procedures and maintain proper security of cash at all times.

Patrols assigned station, removing service items and condiments per establishment procedures.

Completes additional tasks as assigned by the manager or supervisor.

Requirements

• Customer service preferred.
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers.