Host/Hostess

Responsibilities

• Provide a high level of customer service and promote a fine dining atmosphere
• Work closely with the Executive Chef and/or Executive Director to keep residents satisfied with food and dining programs
• Make and manage the seating charts with sections for the servers
• Review daily menus and specials with residents
• Takes and delivers accurate meal orders to residents and guests
• Help remove used or soiled plates, utensils, glasses, linen from the dining room as needed
• Assist in resetting the dining room
• Adhere to Quality Enhancement standards and standard food safety practices
• Assist with preparation and execution of special events, banquets, and theme meals
• When applicable, acquaint new residents with menus, seating, and dining options
• Absorb and ensure servers have completed their side duties before letting them go
• Create a strong sense of teamwork and cooperation among all staff
• Attend Pre-Meal stand up held for all dining and kitchen staff
• Perform other duties as needed and/or assigned

Requirements

• Basic reading, writing, and mathematical skills
• Strong communication and teamwork skills
• Strong organization and time management skills
• Able to resolve problems of dissatisfied customers and/or team members
• Connect and help residents transition from home to community through thoughtful engagement at every level of interaction
• Able to build positive and strong relationships with employees, coworkers and residents
• Focused and dedicated to providing excellent customer service
• Able to handle multiple jobs and priorities
• Able to delegate and hold staff accountable efficiently and respectfully
• Must abide by Company uniform policy

Benefits

• Full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching
• Paid holidays
• Up to 20 days PTO in the first three years