Host-Hostess 1

Job Duties

• Verbally greet guests immediately upon entering the restaurant and thank guests as they are leaving.
• Seat guests at tables in a friendly and timely manner.
• Complete wait sheets accurately and table count sheets accurately.
• Answer the telephone.
• Met guests' needs by providing pertinent information about the restaurant, menu items, and the surrounding area.
• Use specified techniques to satisfy unhappy guests.
• Handle to-go orders on an as-needed basis.
• Maintain guests' needs throughout their dining experience by assisting servers with pre-bussing procedures.
• Use sanitizing solution to wipe down tables, chairs, booths, and table bases to assist servers.
• Sweep the floor area around the table to assist servers as needed.
• Reset using designated silverware, napkins, and condiments to assist servers as needed.
• Stock all items on the Front Desk Checklist

Qualifications

• Must be 16 years of age or older
• Knowledge, Skills, and Abilities: As a member of the team, a host should know and follow policies and procedures and have strong interpersonal skills that would enable him/her to verbally communicate in a positive manner with co-workers, guests, and the general public.

Job Demands

• Able to see at a distance (20 feet), at close range (12 inches), distinguish between shapes, and utilize peripheral vision to avoid potential hazards.
• Able to hear in one or both ears so that verbal communication can be received, understood, and acted upon.
• Able to read, write, and perform addition/subtraction calculations.
• Able to control and utilize fingers to write.
• Able to bend, handle, carry, lift, reach, wipe, climb, stoop. Able to walk and stand for up to 8 hours.