HOST-HOSTESS

JOB REQUIREMENTS

• Must have the ability to read, write, take verbal instruction and perform basic arithmetic.
• One year experience in a customer service/food position similar to SBMC preferred.
• This is a safety sensitive position. Please see the St. Bernards Substance Abuse Policy for further information.
• Normal hospital environment. Occasional exposure to heat, steam and cold.
• Normal/corrected eyesight. Hearing within normal range.
• Distinguishes tastes and smells, distinguishes temperature by touch.
• Uses food service equipment, telephone.
• Lifts and carries up to 50lbs. Pushes/pulls up to 100lbs.
• Frequent standing and walking.

JOB SUMMARY

• Delivers meals to patients and guests, following specific guidelines.
• Demonstrates a positive service attitude and holds oneself accountable for meeting that standard.
• Documents the time and location of tray deliveries using Stella Kitchen Logistics.
• Takes meal orders using the iPad and Stella Software.
• Picks up soiled trays from the patient rooms and dirty utility areas after meal service, and assists where needed in the room service operation.
• Performs other duties as assigned, and relieves the Call Center staff and on his/her breaks as needed.
• Aids in restocking the entire service line (along with the starter and expeditor) as assigned.
• Covers some duties in the dish room.
• Serves as the key personal contact person between the NS department and the patient and follows the scripting protocols as instructed.
• Required to serve as expeditor and call center staff, demonstrating familiarity with food operations and working knowledge of patient diets.
• Delivers trays to patients “round robin,” meaning each Host/hostess delivers any available cart to any floor.
• Collects dirty trays by assigned areas, by zone.
• Meets with “Room Service Assist” patients as assigned.