Host-Hostess

Provides meal service for patients, including obtaining menu selections from patients in person or via the facility's ordering system.

• Assembles, delivers, retrieves, and cleans patient trays and prepares menu items.
• Communicates with patient to share meal options and obtain meal selections.
• Compares patient menu selections with the diet order and makes any adjustments as needed.
• Assembles patient tray with selected menu items and delivers meal trays to patients within guidelines for timeliness.
• Retrieves patient meal trays within a reasonable timeframe.
• Checks trays for missing items and intervenes to correct.
• Maintains supply of condiments on cart.
• Follows department procedure for the missed meal reports including alerting nursing.
• Follows delivery standards including hand sanitization, infection control requirements, two patient identifiers, AIDET and key phrases.
• Alerts nursing if patient is not properly positioned to begin eating or otherwise appears to need assistance.
• Documents information required for ordered calorie counts.
• Monitors new patients for knowledge of room service, gives menu and explains as needed.
• Communicates clearly with tray line and production personnel regarding patient special requests (follow-ups on any unusual requests) to meet patient needs.
• Maintains established standard of cleanliness in work area and patient area.
• Aid with the room service assembly or other areas of food service as needed.

Minimum Qualifications:

• Current Food Handlers card OR obtained within 30 days of hire through ONE of the following, as required by County DHHR: StateFoodSafety.com, Servsafe National Restaurant Association, Local County Health Department.
• To be completed as established by department: (Administered at Department level) Person in Charge (PIC) training provided through the County Health Department.

Preferred Qualifications:

• High school diploma or equivalent.

Physical Requirements:

• Ability to push fully loaded tray cart (approx. 250 lbs.).
• Ability to stand for extended periods of time.

Working Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Requires patient interaction with some conditions/appearance that may be distressing.
• Enter isolation precaution patient rooms with proper protective equipment.
• Kitchen environment that is often noisy.

Skills and Abilities:

• Understand written and oral communication.
• Computer skills - know how to use basic computer components (keyboard, mouse, tablet) and basic computer applications such as Microsoft word.
• Telephone skills - know how to use speaker phones, headsets, and telephone etiquette.