Host Greeter (Crystal)

Overview

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests’ needs.

Responsibilities

• Maintain and refine service standards.
• Ensure compliance with all hotel standards and local laws.
• Ensure compliance with health, safety and sanitation awareness standards.
• Prepare daily for health department and Ecosure inspections.
• Perform all necessary tasks for a host according to the standard operating procedure of the hotel, including but not limited to answering phone, managing reservations and table assignments, greeting guest, seating guests, explaining restaurant concepts.
• Perform all side work as assigned by management, including but not limited to organizing the restaurant host stand and guest entrance, maintaining menu cleanliness.
• Adhere to all proper trash procedures.
• Retain and maintain complete knowledge of all food and beverage menu items.
• Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
• Maintain all furniture, fixtures and equipment to a high standard.
• Minimize breakage by demonstrating care when handling hotel assets and equipment.
• Perform proper steps of service when seating guests.
• Ensure high-quality table sets prior to seating tables.
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table.
• Ensure prompt delivery and quality control from point of departure to arrival.
• Attend daily stand-up meeting to gather relevant information prior to service.
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH.
• Execute all necessary instructions on Restaurant Event Orders.
• Encourage and build mutual trust, respect and cooperation among co-workers.
• Treat co-workers fairly and equitably.
• Maintain a professional, neat and organized appearance according to Omni Parker House standards.
• Respond swiftly and effectively in any emergency or safety situations.
• Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by leadership.

Qualifications

• Hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
• A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
• Willingness to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail.
• Proven ability to engage guests at all levels.
• Passion for providing warm, engaging and personalized service.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Ability to handle stressful and busy hotel operations.
• Ability to maintain a positive and professional demeanor and composure.
• Ability to report to work on time and when scheduled.
• Ability to stand and/or walk for extended periods of time.
• Ability to maintain a high level of personal hygiene and personal appearance.
• Clear, concise written and verbal communication skills.
• Comfortable speaking to guests.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include Payroll systems, Micros, POS systems Food handler Serve Safe certified.

Benefits

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.