Host - Element 47 - Summer

About the role

The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town.

Responsibilities

• Ensure that all guests are greeted in a timely manner
• Communicate with guests regarding wait times, ensuring that everyone feels accommodated and listened to
• Manage the seating chart to ensure tables are allocated fairly between servers
• Aid restaurant employees with clearing and resetting tables as needed
• Absorb bar area tables are clean and condiments are stocked, cleaned and refilled as needed
• Absorb with restaurant side work as needed to prepare for service
• Answer phone calls to communicate wait times, reservations, collect payment and be able to answer basic resort questions for guests
• Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
• Absorb as a restaurant server, food runner or busser if needed
• Snow removal as required by specific restaurant, which may include moving deck furniture
• Other duties as assigned

Qualifications

• Must be 16 years of age or older
• Ability to communicate and follow oral or written directions in English is required
• High School graduate preferred
• TIPS Certification preferred
• Proficient knowledge in guest service principles and best practices
• Proficient knowledge of computer programs such as Microsoft Office or POS systems is preferred
• Basic knowledge of food preparation techniques and food allergies
• Knowledge of reservation systems and seating management
• Knowledge of menu offerings, specials, and promotions
• Ability to multitask and stay organized in a fast-paced environment
• Excellent verbal communication and interpersonal skills
• Ability to handle guest inquiries, concerns, and complaints professionally
• Understanding of basic restaurant operations and table turnover strategies
• Able to assist with daily cleaning operations for the restaurant
• Able to assist as a restaurant server, food runner or busser if needed
• Able to work well with a team, including servers, bartenders, and managers
• Able to manage waitlists and seating arrangements
• Able to remain calm and composed under pressure
• Able to stand for long periods and move quickly when needed
• Able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass and Dependent Ski Passes
• Other company perks