Host Cashier

About the role

As the Host/Cashier, you are the first point of contact for guests and play a vital role in shaping their dining experience. You set the tone with a warm welcome, manage seating and guest inquiries, and handle financial transactions accurately. Your attention to detail, professionalism, and guest-focused attitude help ensure efficient service and a smooth dining operation that aligns with company service standards.

Responsibilities

• Provide timely and courteous guest service consistent with the company's guest service culture
• Greet guests with a warm welcome and promptly escort them to their seats
• Accurately manage assigned bank, obtain change as needed, and notify surveillance when transporting funds
• Answer phones professionally, assist with guest inquiries, and handle complaints when Manager on Duty is unavailable
• Maintain thorough knowledge of menu items, specials, and POS/manual transaction systems
• Assist guests with information regarding hotel services, features, and local attractions
• Ensure cleanliness and readiness of the entrance, tables, menus, and stations; report and correct deficiencies
• Recognize and accommodate VIP arrivals and special requests
• Provide friendly departing remarks and invite guests to return
• Demonstrate sound judgment under pressure and strong organizational skills
• Maintain confidentiality of guest information and company data
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Qualifications

• 6 months of experience in a full-service dining venue preferred
• Ability to follow instructions and complete tasks accurately in a fast-paced environment
• Strong communication skills and willingness to work as part of a team
• Committed to fostering a respectful, inclusive, and safety-conscious work environment
• Ability to access and input information using a moderately complex computer system

Requirements

• At least 18 years of age
• High school diploma or equivalent preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company (required based on property location or regional regulations)
• Verify right to work in the United States

Physical Requirements

• Occasionally push/pull up to 25 lbs.
• Occasionally lift and/or carry up to 25 lbs. at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Occasionally sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity

Work Environment

• Indoor
• Noisy
• Bright flashing lights
• Extreme heights
• Extreme hot/cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases