Host

About the role

The Host is responsible for managing the guest reservation and table management system, welcoming and greeting guests, escorting guests to their tables, and presenting menus. Hosts coordinate with service staff to ensure a smooth sequence of service, thank guests prior to their departure, and handle all pre-arrival and departure sequencing.

We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

Responsibilities

• Serve as the first point of contact (in person and on the telephone) for the restaurant.
• Manage the table management and reservations system(s) to optimize restaurant experience and revenue.
• Review all external marketing materials (website, Google, Yelp, TripAdvisor, etc.) to ensure correct menus, hours of operation, and contact information are listed.
• Review all guest feedback and summarize it for staff and management to review daily.
• Communicate reservation information (names, allergies, special occasions, VIPs, etc.) to service staff, kitchen, and managers.
• Manage guest flow into the restaurant by promoting bar patronage and seating guests at a pace that allows for proper servicing.

Requirements

• Previous customer service or hospitality experience preferred, but not required.
• Experience handling reservations or guest seating systems is a plus.
• Excellent communication and interpersonal skills.
• Ability to stay positive and composed under pressure.
• Strong organizational and multitasking abilities.
• Basic math skills (for handling waitlists and seating rotations).
• Friendly, approachable, and professional demeanor.
• Enthusiastic about creating a welcoming environment for guests.
• Punctual, reliable, and well-groomed.
• Team-oriented with a flexible, can-do attitude.

Physical Requirements

• Ability to stand for extended periods.
• Comfortable walking and moving around the dining area.
• Ability to occasionally lift items up to 25 pounds (e.g., chairs).

Benefits

• Medical (with company contribution) – Full Time: Eligible
• Dental (with company contribution) – Full Time: Eligible
• Vision (with company contribution) – Full Time: Eligible
• Paid Time Off – Full Time: Eligible
• 401(k) (with company match) – Full Time & Part Time: Eligible
• Sick Time – Full Time & Part Time: Eligible
• Employee Dining Discounts – Full Time, Part Time & Seasonal: Eligible
• Employee Marketplace Discounts – Full Time, Part Time & Seasonal: Eligible

Schedule

Hospitality demands a flexible schedule that may require extended hours, including evenings, weekends, and holidays.

Pay

$16-$19/hour