Host

About Us

The Westin Fort Lauderdale Beach Resort offers spectacular views of the ocean and Intercoastal Waterway. Our associates enjoy free employee lunches, free parking, and monetary incentives based on Trip Advisor and GSS mentions, among other perks. We are dedicated to building a diverse and inclusive workplace and value U.S. military experience.

Overview

The host or hostess is the critical first impression of the restaurant, empowered to create memorable guest experiences.

Responsibilities

• Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
• Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management.
• Maintain proper set-up of dining room.
• Receive records and make any necessary arrangements for reservations and special functions in the restaurant.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
• Ability to remember, recite and promote the variety of menu items.
• Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
• Ability to effectively deal with customer complaints and concerns in a friendly and positive manner, demonstrating empathy and providing proactive solutions.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• Effective verbal and written communication skills, with the ability to adapt communication style to different audiences.

Benefits

HEI Hotels and Resorts offers a comprehensive benefit program including:

• Medical, dental, and vision insurance.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance, as well as short and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility vary by location and employment status.

Tipped/Service Charge Eligible: Yes
Discretionary Performance Bonus Eligible: No