Host

Job Overview

The Host will manage the guest reception and seating process within the restaurant, ensuring a warm and professional welcome, efficient seating flow, and outstanding guest experiences.

Responsibilities

• Greet and welcome guests warmly and professionally upon arrival.
• Manage guest reservations, waitlists, and seating assignments efficiently.
• Cook up with the front-of-house team to ensure smooth guest flow and timely seating.
• Provide accurate and timely communication to guests regarding wait times, special requests, and seating availability.
• Assist in training new hosts and support ongoing development.
• Maintain cleanliness and organization of the host station and entrance area.
• Monitor guest feedback and report any issues to management.
• Adhere to health, safety, and restaurant policies and procedures.
• Support team morale and foster a collaborative and positive working environment.
• Complete necessary daily reports and logs accurately.
• Assist with other front-of-house duties as assigned.

Qualifications

• A high school diploma or equivalent education.
• Bachelor’s degree preferred.
• Previous experience in a customer service or hospitality role, preferably in an upscale or fast-paced dining environment.
• Strong knowledge of front-of-house operations, including reservation management, guest seating, and customer service best practices.
• Excellent verbal and written communication skills in English, with a friendly and professional demeanor.
• Ability to multitask effectively and remain calm under pressure in a busy restaurant environment.
• Highly observant and quick to respond to guest needs and operational challenges.
• Physically able to stand or walk for a minimum of eight hours per shift.
• Capable of twisting, reaching, bending, pushing, pulling, and carrying items as necessary to perform job duties.
• Ability to push or lift objects weighing up to 20 lbs consistently.
• Strong interpersonal skills with a team-oriented attitude and a commitment to providing exceptional guest experiences.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.