Host - Ajax Tavern

Job Description

The pay range for this position is $19.00 to $22.80 per hour; actual pay will be dependent on budget and experience.

Essential Job Functions/Key Job Responsibilities

• Ensure that all guests are greeted in a timely manner
• Communicate with guests regarding wait times, ensuring that everyone feels accommodated and listened to
• Manage the seating chart to ensure tables are allocated fairly between servers
• Assist restaurant employees with clearing and resetting tables as needed
• Ensure bar area tables are clean and condiments are stocked, cleaned and refilled as needed
• Assist with restaurant side work as needed to prepare for service
• Answer phone calls to communicate wait times, reservations, collect payment and be able to answer basic resort questions for guests
• Participate in daily cleaning operations for the restaurant, which can include checking bathrooms are clean, mopping, sweeping, vacuuming
• Able to assist as a restaurant server, food runner or busser if needed
• Snow removal as required by specific restaurant, which may include moving deck furniture
• Other duties as assigned

Qualifications

• Must be 16 years of age or older
• High School graduate preferred
• TIPS Certification preferred
• Proficient knowledge in guest service principles and best practices
• Proficient knowledge of computer programs such as Microsoft Office or POS systems is preferred
• Basic knowledge of food preparation techniques and food allergies
• Knowledge of reservation systems and seating management
• Knowledge of menu offerings, specials, and promotions
• Able to multitask and stay organized in a fast-paced environment
• Excellent verbal communication and interpersonal skills
• Ability to handle guest inquiries, concerns, and complaints professionally
• Understanding of basic restaurant operations and table turnover strategies
• Able to work well with a team, including servers, bartenders, and managers
• Basic math skills for managing waitlists and seating arrangements
• Ability to remain calm and composed under pressure
• Attention to detail to ensure a smooth guest experience
• Able to stand for long periods and move quickly when needed
• Flexibility to work nights, weekends, and holidays as needed

Additional Information

• Work Environment & Physical Demands
• Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time
• Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces
• Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)