Hospitalized Patient Care Coordinator

Location: Monroeville

Schedule

Full Time | 4 Ten Hour Shifts Per Week | 8am-6pm | Includes One Weekend Shift

Pay

Up to $22/hr, dependent on experience | Applicable weekend shift differentials + $2.50/hr from 12am Saturdays through 12am on Mondays

About the Role

For more than 25 years, Avets has been a trusted leader in emergency and specialty veterinary medicine, serving pets and their families across Western Pennsylvania and the tri-state area. Our brand-new, 19,000-square-foot, state-of-the-art hospital was designed to support exceptional patient care, featuring advanced technology including a 16-slice CT, 1.5 Tesla MRI, four surgical suites, a dedicated ICU, and expanded specialty services.

You'll work alongside a collaborative team of specialists, emergency clinicians, and dedicated support staff who are committed to clinical excellence, continuous learning, and compassionate care. At Avets, we invest in our people by fostering a respectful, team-focused culture where every role makes a meaningful impact. If you're looking to grow your skills while helping deliver lifesaving care in a cutting-edge environment, you'll find an exceptional career at Avets.

Responsibilities

• Support the care experience for hospitalized ER and Critical Care patients by helping keep communication, documentation, and discharge activities organized and moving forward.
• Connect with pet owners following discharge to check in, answer appropriate questions, and help ensure a smooth transition home.
• Coordinate the timely communication of laboratory results to pet owners and referring veterinarians following doctor review and authorization.
• Help facilitate patient discharges by reviewing discharge instructions with clients and preparing take-home medications.
• Serve as an important communication link between doctors, hospital teams, pet owners, referring veterinarians, and other external partners.
• Review patient charges throughout hospitalization to help ensure services and treatments are captured accurately and completely.
• Identify missing, duplicate, or inaccurate charges and partner with doctors and department leaders to resolve discrepancies.
• Track outstanding laboratory results, client and referring veterinarian communications, discharge needs, and other follow-up items through completion.
• Maintain clear, accurate, and timely documentation in the patient's electronic medical record.
• Prioritize responsibilities based on patient needs, anticipated discharge times, pending communications, and the changing demands of a busy ER and Critical Care environment.
• Process outside pharmacy requests in accordance with hospital protocols and doctor authorization.
• Collaborate with team members across the hospital to improve workflow, communication, and the overall experience for patients, clients, and referring veterinary partners.

Requirements

• A high school diploma or equivalent.
• Previous experience in a veterinary, medical, or clinical support environment is preferred, along with a basic understanding of veterinary medical terminology.
• Strong communication skills and the ability to interact professionally and compassionately with pet owners, doctors, hospital team members, referring veterinarians, and external partners.
• Excellent attention to detail—you take pride in making sure information, documentation, and charges are accurate and complete.
• Strong organizational and time-management skills, with the ability to keep track of multiple follow-up items and see tasks through to completion.
• The ability to prioritize and adapt in a fast-paced hospital environment where patient needs and priorities can change quickly.
• Comfort using email, Microsoft Office/Office 365, and electronic medical record systems, with the ability to learn new technology and hospital systems.
• Good judgment and professionalism when handling sensitive patient, client, and hospital information.
• A collaborative, team-oriented approach and a willingness to step in and support others when needed.
• A commitment to providing an excellent experience for patients, pet owners, referring veterinary partners, and your fellow team members.

Benefits

• Medical, Dental, and Vision insurance with multiple health plan options.
• FSA/HSA
• 401(k) with company match
• Employee assistance program
• Employee pet benefit discount program
• PTO and uniforms
• Professional development assistance
• Hands-on learning as well as opportunities for credentialing
• Onsite continuing education events as well as virtual learning platforms

We take extra care of our team by providing a stocked breakroom!

Location

Located just outside Pittsburgh in Monroeville, PA, Avets offers the perfect blend of suburban convenience and easy access to the city's vibrant dining, entertainment, and cultural attractions. The area features affordable housing, highly rated schools, beautiful parks, and miles of hiking and outdoor recreation, making it an ideal place to live, work, and explore. Whether you're looking for a family-friendly community or the amenities of a major metropolitan area, Monroeville provides the best of both worlds.

Avets is within commuting distance of many veterinary professionals across Allegheny County plus portions of Westmoreland County, including: Monroeville, Murrysville, Plum, Penn Hills, Irwin, North Versailles, Forest Hills, Oakmont, Verona, Wilkinsburg, Churchill, Pittsburgh (East End neighborhoods), McKeesport, New Kensington, and Lower Burrell.