Hospitality Supervisor - Suites

Position Overview: The Premium Hospitality Supervisor oversees the front-line suite service team and manages daily operations to deliver exceptional premium guest experiences. Key Responsibilities Supervise suite setup, ensure proper preparation, and verify service areas before shifts.Communicate client-specific notes and coordinate with staff and kitchen personnel.Partner with supervisory staff to manage product distribution, including beverages and food.Interact directly with guests to ensure satisfaction, address concerns, and resolve complaints.Oversee accurate billing, settle payments, and manage staff duties, including closing procedures and restocking.Identify performance issues, participate in coaching, and support event preparations.Ensure all tasks are completed thoroughly before staff dismissal and participate in staff recognition. Qualifications & Skills Minimum of 1 year in food service supervision or relevant experience.Experience in front-of-house food service operations.Strong organizational, customer service, and communication skills.Ability to stand, walk, lift up to 20 lbs., and perform duties requiring bending and reaching.Knowledge of food preparation techniques and basic math skills.Completion of required training, including safety, customer service, and POS systems. Additional Requirements: Flexibility to work all events, adherence to policies, and a commitment to delivering high-quality service.