Hospitality Supervisor

This role serves as a key point of contact for employees, clients, and visitors, delivering exceptional customer service and supporting daily office operations. The Concierge Coordinator manages guest services, space reservations, administrative coordination, and facilities support to ensure a seamless workplace experience.

Responsibilities

• Greet and assist visitors, clients, and employees in a professional and welcoming manner.
• Anticipate guest needs and provide exceptional customer service.
• Book reservations and coordinate visitor registration processes.
• Address guest concerns and resolve issues promptly or escalate as appropriate.
• Answer and direct phone calls, emails, and other inquiries in a timely manner.
• Reserve conference rooms, guest offices, and other office spaces utilizing the firm's EMS software.
• Coordinate meeting and event space logistics, ensuring rooms are appropriately prepared and scheduled.
• Maintain accurate parking validation logs and assist with visitor parking arrangements.
• Assist with invoice submissions through Emburse software.
• Serve as a liaison between the firm and building management for facilities-related requests.
• Submit and track work orders for office maintenance and repairs, including temperature adjustments, lighting issues, plumbing and electrical repairs, and other workplace service requests.
• Follow up on service requests to ensure timely resolution and communicate updates to stakeholders.
• Support office inspections and report facility concerns as needed.
• Assist in coordinating daily responsibilities within guest services operations.
• Train and guide team members on customer service standards, workplace procedures, and office systems as needed.
• Foster positive working relationships with employees, visitors, vendors, building management, and service providers.
• Maintain a professional demeanor and positive attitude when interacting with clients, guests, and colleagues.

The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Requirements

• High school diploma required; associate's or bachelor's degree preferred.
• 2+ years in hospitality, concierge, office administration, or customer service.
• Professional services experience a plus (law firm, consulting, financial services, etc.).
• Experience with EMS and/or Emburse a plus.
• Strong organizational, multitasking, and communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Ability to maintain confidentiality in a professional environment.

Physical Requirements

• This role may require standing and walking for extended periods and occasional lifting, bending, pushing, and pulling.
• Use of uniforms and/or PPE may be required.

Pay

The hourly rate for this position is $29.00 to $32.00.

Benefits

• Comprehensive benefit programs and services for eligible employees including medical, dental, and vision.
• Work/life resources.
• Retirement savings plans like 401(k).
• Paid days off such as parental leave and disability coverage.

Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.