Guest Services Leader
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.
About the role
Shift Leaders are responsible for supervising employees and general operations of the store. The ideal candidate for this position would possess excellent customer service skills to respond to the needs of customers. In addition, this candidate would be self-motivated and ready to assist the managers with any tasks that need to be executed to keep our facilities well-maintained and running smoothly. This person would be knowledgeable of store operations and PFJ's commitment to quality and customer service.
Responsibilities
- Supervise employees and general store operations
- Provide excellent customer service and respond to customer needs
- Assist managers with tasks to maintain well-maintained and smoothly running facilities
- Uphold store operations and PFJ's commitment to quality and customer service
Requirements
- Previous experience or working knowledge of retail operations
- Incredible customer service skills and the ability to help maintain a customer-focused culture
- Proficiency with a calculator, computer, and other equipment
- Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
- Ability to work a flexible schedule of nights, days, weekends, and holidays
- Background check is required
Pay
Starting between: $14.20 - $21.10 / hour
Benefits
- Fuel Discount
- Nation-wide Medical Plan/Dental/Vision
- 401(k)
- Flexible Spending Accounts
- Adoption Assistance
- Tuition Reimbursement
- Flexible Schedule
- Weekly Pay