Hospitality Supervisor

About the role

Supervise/coordinate assigned staff and actively participate in food service activities, including preparation, handling and service of food items in several concepts simultaneously. Provides hands-on quality control and quality assurance of all made-to-order items (taste, presentation). Perform specific food prep and service tasks based on business needs. Perform routine store walkthroughs to identify business needs in the areas of merchandising, cleanliness, equipment maintenance, and safety. Recruit, hire, schedule, train and supervise all student employees. Enforce standards of employee performance in the areas of attendance, productivity, conduct and comportment. Coach and discipline non-student and student staff through the shift. Train and enforce safety policies, practices, and procedures. Ensure students are in compliance with PCI Certification and Title IX. Assume responsibility for covering/correcting staffing shortages, operational issues and performance issues of assigned staff. Coordinate maintenance of all equipment. Perform daily recordkeeping- Shift Summaries, POS reports and receipts, and submittal of invoices. Provide useful operational insight and observations to management. Maintain compliance with all governing bodies (Fire, Police, DHHS, USNH, permits, records, signage). Maintain necessary service records- Credit Card Reader logs, temp logs, equipment maintenance. Ensure that food supplies, utensils, and event signage necessary for efficient operation are available and the equipment is functioning properly. Responsible for student payroll and timecard record keeping. Perform other duties as assigned.

Responsibilities

• Supervise/coordinate assigned staff and actively participate in food service activities, including preparation, handling and service of food items in several concepts simultaneously.
• Provide hands-on quality control and quality assurance of all made-to-order items (taste, presentation).
• Perform specific food prep and service tasks based on business needs.
• Perform routine store walkthroughs to identify business needs in the areas of merchandising, cleanliness, equipment maintenance, and safety.
• Recruit, hire, schedule, train and supervise all student employees.
• Enforce standards of employee performance in the areas of attendance, productivity, conduct and comportment.
• Coach and discipline non-student and student staff through the shift.
• Train and enforce safety policies, practices, and procedures.
• Ensure students are in compliance with PCI Certification and Title IX.
• Assume responsibility for covering/correcting staffing shortages, operational issues and performance issues of assigned staff.
• Coordinate maintenance of all equipment.
• Perform daily recordkeeping- Shift Summaries, POS reports and receipts, and submittal of invoices.
• Provide useful operational insight and observations to management.
• Maintain compliance with all governing bodies (Fire, Police, DHHS, USNH, permits, records, signage).
• Maintain necessary service records- Credit Card Reader logs, temp logs, equipment maintenance.
• Ensure that food supplies, utensils, and event signage necessary for efficient operation are available and the equipment is functioning properly.
• Responsible for student payroll and timecard record keeping.
• Perform other duties as assigned.

Requirements

• High school graduation or equivalent.
• Two years of supervisory experience in a food service operation.
• Knowledge of food service techniques, sanitation, and safety.
• Strong interpersonal abilities.
• Ability to multi-task and self-prioritize.
• Must be able to wear and use appropriate personal protective equipment as necessary.
• Must be able to lift, bend, twist, pull, and push loads up to 50lbs.
• Must be able to work a flexible schedule that may include nights and weekends.
• ServSafe Certified.
• Guest service passion and ability to work with diverse teams.
• Working knowledge of Microsoft office software.
• Bilingual English/Spanish.

Qualifications

• High school graduation or equivalent.
• Two years of supervisory experience in a food service operation.
• Knowledge of food service techniques, sanitation, and safety.
• Strong interpersonal abilities.
• Ability to multi-task and self-prioritize.
• Must be able to wear and use appropriate personal protective equipment as necessary.
• Must be able to lift, bend, twist, pull, and push loads up to 50lbs.
• Must be able to work a flexible schedule that may include nights and weekends.
• ServSafe Certified.
• Guest service passion and ability to work with diverse teams.
• Working knowledge of Microsoft office software.
• Bilingual English/Spanish.

Skills

• Supervisory experience in food service operations.
• Food service techniques, sanitation, and safety knowledge.
• Interpersonal abilities.
• Multi-tasking and self-prioritization skills.
• Personal protective equipment usage.
• Lifting, bending, twisting, pulling, and pushing.
• Flexible scheduling ability.
• ServSafe certification.
• Guest service passion.
• Microsoft Office proficiency.
• Bilingual English/Spanish.

Benefits

N/A

Pay

$17.57 - $28.96 per hour

Schedule

N/A