Hospitality Supervisor - Stone Mountain Park and Attractions

About the role

Under the direction of the Guest Service Manager, the Guest Services Supervisor coordinates Guest Services at the conference center to ensure staff members and guests experience a positive impression of the facility.

Responsibilities

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel using established training programs in conjunction with Aramark and conference center clients.
• Oversees front desk and concierge tasks to ensure world-class service in the following areas:
  • Check-in and check-out functions
  • Proper execution of Lobby Ambassador Program
  • Guest orientation of the local area and conference center facilities
  • Proper telephone service technique and PBX operation
  • Handling of guest mail, messages, and special deliveries
  • Coordinating reservations for guest transportation
  • Full understanding and utilization of the property management system
  • Familiarization with night audit function
  • Assisting guests with concerns in a timely manner
  • Maintaining and restocking a limited supply of sundries
  • Issuing and monitoring safe deposit boxes
  • Opening and closing of support staff cashier banks
• Designs and implements training programs to ensure staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Orders, stores, and manages inventory of all supplies necessary for daily operations.
• Communicates closely with all departments to ensure a seamless guest experience.
• Establishes, implements, and follows all emergency procedures.
• Performs any other duties as assigned by the Guest Services Manager.

Requirements

• Positive attitude, strong work ethic, and commitment to providing world-class service.
• Strong knowledge of personal computers.
• Experience in all facets of providing guest services.
• Ability to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or a similar environment performing duties as a Guest Services or Concierge Supervisor.
• Must be able to read, write, and clearly speak English.
• May require physical demands including lifting, bending, pushing, pulling, extended walking, and standing.
• May require wearing uniforms and/or using Personal Protective Equipment (PPE).