Hospitality Supervisor

The Guest Services Supervisor oversees the Guest Services Department, ensuring a positive guest experience at the conference center. Responsibilities include supervising support staff for 24/7 coverage, coordinating registration and transportation, and training front desk and concierge personnel using established programs. Key duties involve managing check-in/check-out, guest orientation, telephone and mail services, reservation coordination, and utilizing the property management system. They assist guests with concerns, maintain supplies, oversee safe deposit boxes, and handle cashier operations. Additional tasks include designing staff training, managing inventory, liaising with departments for seamless service, and following emergency procedures. Qualifications include a positive attitude, strong work ethic, excellent communication, organizational skills, and computer proficiency. Preferred candidates have two years of hospitality experience, with the ability to lead, motivate, and speak English clearly. Physical demands may include lifting, bending, walking, and standing, with possible PPE requirements.