Guest Services Leader
About the role
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
Responsibilities
- Supervise employees and general store operations.
- Respond to customer needs with excellent customer service.
- Self‑motivated and assist managers with tasks to keep facilities well‑maintained and running smoothly.
- Maintain knowledge of store operations and PFJ’s commitment to quality and customer service.
Qualifications
- Previous experience or working knowledge of retail operations.
- Incredible customer service skills and ability to help maintain a customer‑focused culture.
- Proficiency with a calculator, computer, and other equipment.
- Ability to work as part of a team and interact with hourly team members, customers, vendors, and corporate representatives.
- Ability to work a flexible schedule of nights, days, weekends, and holidays.
- Background check required.
Benefits
- Fuel discount.
- Nation‑wide medical, dental, and vision plans.
- 401(k) retirement plan.
- Flexible spending accounts.
- Adoption assistance.
- Tuition reimbursement.
- Flexible schedule.
- Weekly pay.
Pay
Starting pay between $17.95 and $26.68 per hour.
Schedule
Flexible schedule including nights, days, weekends, and holidays.