Supervisor, Hospitality

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. HOSPITALITY SUPERVISOR The SpaceX Hospitality team serves all employees, customers, government partners, potential clients and/or visitors with everything from snacks to daily meals to full-service events. The Hospitality Supervisor supports the direction and management of the organization’s food/beverage operations and is directly responsible for the quality of service throughout one or more of our food service outlets/catering locations. This role assists in developing and implementing effective customer service strategies and training programs. Duties include, but are not limited to, coordinating service operations; monitoring, positioning, and motivating staff; ensuring excellent customer service; engaging with customers; hiring, onboarding, and developing talent; maintaining team compliance with mandatory trainings; handling scheduling and payroll; and setting/upholding customer service principles. Additionally, maintaining food safety and sanitation standards is of utmost importance and necessity to protect the health of all served individuals, comply with regulations, and uphold the organization's commitment to excellence. The Hospitality Supervisor supports SpaceX’s mission by overseeing day-to-day hospitality functions and providing quality food/beverage options. This creates exemplary, professional and welcoming service environments that enhance productivity and morale. Responsibilities Set and enforce standards for hospitality operations and guest interactionsSupport conceptualization and implementation of new services, offerings, and training programsOversee day-to-day operations through one or more food service outlets/catering locationsManage direct reports, including hiring, performance evaluations, development opportunities, 1:1 meetings, responsibility assignment, communication facilitation, and feedback documentationAssist with organizing and coordinating events, including large onsite/offsite gatherings and catering requestsEnforce food safety practices and maintain clean, safe workstationsCoordinate and enhance team time managementTrain staff on customer service expectations, menu knowledge, allergen, and nutritional awareness; create and maintain in-person and online training materialsManage and monitor product quality, consistency, service, menu accuracy, and inventory levels; address issues as neededMonitor financial activities, support scheduling, sales data collection/reporting, and other administrative tasksCommunicate with vendors for orders, deliveries, and product quality issues Basic Qualifications High school diploma or equivalency certificate 6+ years of food service industry experience with 2+ years of leadership experience Preferred Skills And Experience 5+ years of leadership experience within the food service industry Experience opening new operations and/or creating operations procedures from the ground upExperience managing a team in fine dining, upscale, casual and quick service restaurantsExcellent interpersonal, oral and written communication skills Excellent time management skills Excellent understanding of food safety and sanitation practicesExcellent knowledge of food service systems, ordering and inventoryAdvanced computer skills including Microsoft OfficeAdvanced knowledge with allergen identification and dietary restrictionsAdvanced knowledge of beverage service including beer, wine and spiritsShowcases high level of professionalismExperience in a corporate environmentProficient knowledge of HR best practicesExperience leading groups in large team settings of 10 or more staff members Additional Requirements Must be willing to travel to various SpaceX locations for mission critical projects (up to 85% travel)Must be available to work extended hours and weekendsMust have or obtain TX Food Manager Certification and TABC certification (training provided internally as needed) Valid state issued driver's license Itar Requirements To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.