Hospitality Services Rep

About the role

Under the general supervision of the Patient Service Manager, selects and modifies menus to conform to the adult and geriatric patient’s diet orders as prescribed by physician and the Brown University Health Diet Manual. Provides meal assistance to all patients on a daily basis to include meal-by-meal selection, assembly, and service as well as retrieval. Accurately serves food and beverages to patients in accordance with the patient’s diet prescription.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another. In addition, all employees are expected to demonstrate the core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Assists patients to make appropriate daily menu selections. May telephone or visit new admissions to ascertain patient's dietary preferences and to obtain new menu preferences as patient's prescribed diet is changed throughout the day.
• Prepares, assembles, and delivers patient meal trays.
• Verbally communicates patient concerns with the clinical dietitian (e.g., education needs, inadequate meal consumption).
• Processes daily menu labels, diet changes, transfers, discharges, and new admissions.
• Prepares daily meal census form.
• Maintains adequate supplies of menus, forms, and supplies to support function.
• Answers telephones and relays messages accurately.
• Assists with other clerical duties in the Nutrition Office as needed.
• Inventories and stocks the pantries on the nursing units with patient food.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established Academic Medical Center and department policies, procedures, and objectives.
• Performs other related duties as required.
• Performs all essential functions with respect for and in consideration of the age, physical condition, and cultural needs of patients, staff, or visitors.

Requirements

• High school diploma or equivalent.
• Verbal and written communication skills to convey information that may be somewhat complex to others with limited knowledge of the subject.
• Ability to speak clearly and politely to patients, associates, and managers, using correct grammar and targeting the information to the needs of the receiver.
• One (1) year of related experience preferred, or successful completion of Hostess Training Program and Exams.

Work Environment & Physical Requirements

Acute healthcare hospital environment. Any potential hazard is minimized or nullified by adherence to established safety procedures and the use of protective clothing and equipment. Working conditions are generally good, with exposure to the normal patient care environment when visiting patients and meeting with other healthcare personnel. Requires sitting, standing, and walking throughout the day.

Independent Action

Performs independently within department policies and practices. Refers specific complex problems to supervisor where clarification of department policies and procedures may be required.

Pay

$18.00–$25.82 per hour

Schedule

• Work Type: 4:00 PM – 8:00 PM
• Work Shift: Day
• Daily Hours: 4 hours
• Driving Required: No