CUSTOMER SERVICE REP/ATTENDANT

Key Responsibilities

• Parking Management: Direct vehicles to available parking spaces, maximize parking capacity and efficiency.
• Auxiliary Drivers: Assist drivers in maneuvering into parking spots, especially in crowded or tight parking areas.
• Compliance: Ensure vehicles are parked in designated areas and adhere to parking regulations and guidelines.
• Traffic Control: Direct traffic flow within parking lots to prevent congestion and maintain a smooth flow of vehicles.
• Customer Service: Provide friendly and helpful assistance to event attendees, answering questions and providing directions as needed.
• Payment Processing: Collect parking fees from event attendees and issue receipts or tickets as necessary.
• Safety and Security: Monitor parking areas for any signs of suspicious activity or safety hazards, promptly reporting any concerns to supervisory staff or security personnel.

Requirements

• Qualifications: High school diploma or equivalent; additional education or training in customer service or hospitality is preferred.
• Experience: Previous experience in parking management, event services, or customer-facing roles is advantageous.
• Skills: Strong interpersonal and communication skills, with the ability to interact effectively with diverse individuals in high-pressure situations.
• Personality: Ability to work efficiently in a fast-paced environment and remain calm under pressure.
• Math Skills: Basic math skills and proficiency in handling cash transactions accurately.
• Availability: Flexibility to work irregular hours, including evenings, weekends, and holidays, as required by event schedules.