Hospitality Services Rep

About the role

Under the general supervision of the Patient Service Manager, selects and modifies menus to conform to the adult and geriatric patient’s diet orders as prescribed by physician and the Brown University Health Diet Manual. Provides meal assistance to all patients on a daily basis to include meal-by-meal selection, assembly, and service as well as retrieval. Accurately serves food and beverages to patients in accordance with the patient’s diet prescription.

Employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Assists patients to make appropriate daily menu selections. May telephone or visit new admissions to ascertain patient's dietary preferences and obtain new menu preferences as patient's prescribed diet changes throughout the day.
• Prepares, assembles, and delivers patient meal trays.
• Verbally communicates patient concerns with the clinical dietitian (e.g., education needs, inadequate meal consumption).
• Processes daily menu labels, diet changes, transfers, discharges, and new admissions.
• Prepares daily meal census form.
• Maintains adequate supplies of menus, forms, and other necessary items.
• Answers telephones and relays messages accurately.
• Assists with other clerical duties in the Nutrition Office as needed.
• Inventories and stocks pantries on nursing units with patient food.
• Maintains quality assurance, safety, environmental, and infection control in accordance with established policies and procedures.
• Performs other related duties as required.
• Performs all essential functions with respect for the age, physical condition, and cultural needs of patients, staff, or visitors.

Requirements

• High school diploma or equivalent.
• Verbal and written communication skills to convey information clearly and politely to patients, associates, and managers.
• One (1) year of related experience preferred, or successful completion of Hostess Training Program and Exams.
• Ability to work in an acute healthcare hospital environment with exposure to normal patient care settings.
• Ability to sit, stand, and walk throughout the day.

Pay

$18.00–$25.82 per hour.

Schedule

• Work Type: Evening (4:00 PM–8:00 PM).
• Daily Hours: 4 hours.

Location: The Miriam Hospital, 164 Summit Ave, Providence, Rhode Island 02906.