Hospitality Service Technician - Full Time

About the role

We are seeking a Hospitality Service Technician to join our Operations team in San Francisco, reporting directly to the Service Manager. In this role, you’ll deliver genuine, anticipatory service that makes every client, guest, and member feel valued. Working hand-in-hand with our Culinary, Production, and Technology teams, you’ll bring our service standards to life, seamlessly blending behind-the-scenes execution with warm hospitality to create unforgettable experiences.

At Convene, our Core Values—Genuine, Relentless, Integrity, and Teamwork—guide everything we do. If you thrive on detail, collaboration, and high-touch service, we’d love to meet you.

Responsibilities

• Deliver world-class service in alignment with our Brand Standards, anticipating and accommodating special requests or last-minute client needs
• Set up, maintain, replenish, and break down Food & Beverage stations and rooms while ensuring all Program Execution Orders and Standard Operating Procedures are followed
• Maintain a clean, safe, organized, and well-stocked work environment with constant attention to sanitation, food handling, and overall presentation
• Demonstrate full knowledge of menus, recipes, and event details to support seamless service delivery
• Perform opening, mid-shift, and closing duties, including cleaning, polishing, and restocking tasks, in accordance with company standards
• Collaborate with team members and perform additional duties as assigned to uphold service excellence

Requirements

• Minimum 2 years of serving experience; coffee experience and basic food & beverage knowledge are a plus
• Strong communication, interpersonal, and organizational skills with the ability to multitask effectively
• Highly motivated team player with leadership qualities and a commitment to service excellence
• Food Hygiene/Food Handling and TIPS Certifications preferred
• Flexible schedule with the ability to work varied or extended hours as needed
• Physically able to stand, walk, and move objects up to 25 lbs, including reaching overhead and below the knees

Pay

Full Time Hourly Rate: $29. This role is also eligible for Convene's annual incentive performance bonus plan.

Benefits

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits
• Time Off & Balance: Generous PTO, your birthday off, paid parental leave, and a year-end holiday closure to recharge
• Financial Growth: 401K with company match and support for education, courses, and certifications
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do