hospitality night ambassador

About the role

What others do by day, you do best by night (including perfect cappuccinos at 3:00 am). You want to greet the whole world, one person at a time - even when they're sleepy. We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests. We are looking for great personalities to join our Boston team!

Responsibilities

• Making sure everyone gets a warm welcome as soon as they walk in
• Helping guests at the self check-in kiosks (we have no reception desk)
• Being a kitchen hero - cleaning, preparing and serving hot and cold breakfast and meals
• Brewing delicious coffee or mixing a signature cocktail
• Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party
• Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift
• Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills)
• Handling reservations in our property management system (PMS)
• Holding the keys to the castle; responsible for operations during the night shifts
• Taking care of our guests including in emergency situations

Requirements

• A United States citizen, or have the appropriate authorization to be able to work in the United States (we cannot facilitate visas or work permits)
• Able to travel for training purposes
• Fluent in English (other language abilities are always welcome)

Skills

• A genuine touch: treat all people as you would treat your best friends
• A passionate attitude: be collaborative and believe we are stronger working together; optimistic and spread good vibes
• A smart thinker: like to find simpler, better and bolder ways to do things; curious and believe no detail is too small
• Real caring: show empathy for people and the planet; open to other points of view and experiences that bring out the best in me; create positive change

Benefits

• Medical, dental, vision benefits at an extremely low employee cost
• Life insurance and 401K
• Ability to expense up to €1,000 (or the equivalent amount in local currency) each year to use toward personal stays at participating citizenM hotels (prorated amount based on start date)
• Access to the Marriott Explore Program - discounted rooms across 8,500 properties for yourself, family, and friends based on availability
• Extensive time off balance
• Exclusive citizenM outfit
• Meal & coffee (or tea) on us during your shift break
• Wellbeing program (EAP)
• citizenM referral program - refer your talented friend or family member and get rewarded for it!
• Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here