Hospitality Manager - Beverly Hills, CA

LAZ Hospitality is a specialized team within LAZ Parking focused on growth through operational and financial excellence, specializing in hotel partnerships nationwide. The team excels in relationship development through training, human connection, and career growth for employees and partners.

Benefits

• Salary: $85,000
• Growth opportunities
• Up to 10% discretionary bonus
• 401(k) with employer match
• Medical, dental, and vision insurance (3 plan options)

About the Role

The Hospitality Manager supports Regional Management with complete oversight of financial, operational, safety, and service-related success at their assigned hotel(s).

Responsibilities

• Oversee financial, operational, safety, and service success at assigned hotel(s).
• Manage, plan, schedule, train, and direct Assistant Hospitality Managers, Supervisors, Shift Leads, and frontline staff.
• Maximize revenue, control expenses, and ensure customer satisfaction by maintaining high safety and service standards aligned with client expectations.
• Attend and manage daily stand-up meetings and client-scheduled resume meetings.
• Ensure LAZ internal pre-shift meetings are held each shift.
• Develop and manage the hotel team to meet annual and periodic goals while embodying LAZ Parking’s culture.
• Identify high-potential employees to support organizational growth.
• Participate in recruiting and onboarding for prospective employees.
• Roll out and enforce all safety initiatives from the National Safety & Training Manager.
• Address safety concerns promptly.
• Monitor and respond to LAZ Service Shopper Reports and hotel internal service metrics to drive service results.
• Cultivate client relationships and ensure business retention.
• Implement projects, programs, and initiatives as required.
• Understand and deliver all contractual requirements between LAZ Parking and clients.
• Oversee claims and safety-related training, prevention initiatives, and claims processing, including investigation and follow-up.
• Ensure audit compliance and adherence to audit protocols.
• Process payroll, ensure timely sign-off on hours, and collaborate with payroll and HR for compliance.
• Enter LHIST data accurately and daily.
• Manage financial performance, ensuring adherence to budget and revenue enhancements.
• Prepare and review daily, weekly, monthly, and annual financial and operational reports.
• Prepare budgets and conduct monthly profit/loss reviews for assigned hotel(s).
• Monitor, review, and analyze market rate structures.

Requirements

• Bachelor’s degree or equivalent work experience desired.
• 3+ years of management experience.
• Prior experience in the hospitality industry (e.g., parking, restaurants, hotels) preferred.
• Valid driver’s license required.
• Experience working in a fast-paced environment with high customer expectations.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Skills

• Ability to foster improvement and create an environment for idea sharing and creative problem-solving.
• Capable of handling employee conflict, grievance procedures, mediation, and conflict resolution.
• Strong customer service skills.
• Ability to lead and motivate teams to overcome challenges with a "Never Ever Give Up" attitude.
• Excellent teambuilding and interpersonal skills.
• Professional and effective communication at all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in various weather conditions (heat, wind, snow, rain, etc.).
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Reasonable accommodation may be made to enable individuals with qualified disabilities to perform essential duties/functions. This role is classified as exempt and non-tipped.