Hospitality Manager

About the role

Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: Paid holidays and PTO, Community employees may receive annual anniversary rewards dependent on classification. Benefits package also includes Health, Dental, Vision, and Life Insurance, Retirement Savings Plan / 401(k) employer match, Tuition reimbursement (U.S Based Communities), Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.

Responsibilities

• Ensure a well-maintained community with excellent service to our residents.
• Direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable.
• Ensure residents are delighted with their housekeeping services.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conducting and following up on walk-in and scheduled tours with prospective residents or interested parties, and completing lease signings.
• Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
• Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff, coordinating room service delivery where applicable.
• Provide quality and compliance leadership.
• Support building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
• Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership.
• Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
• Ability to work in a team setting and to provide strong customer service.
• Basic computer skills - Microsoft Word, Excel, Outlook.
• Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
• Able to clean apartments and dining room as needed.
• Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
• Must possess valid driver’s license.
• Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
• Must successfully complete all Atria specified training programs.

Qualifications

• None specified

Skills

• Customer Service
• Leadership
• Teamwork
• Communication
• Problem Solving
• Time Management
• Customer Relationship Management

Benefits

• Paid holidays and PTO
• Annual anniversary rewards dependent on classification
• Health, Dental, Vision, and Life Insurance
• Retirement Savings Plan / 401(k) employer match
• Tuition reimbursement (U.S Based Communities)

Pay

• Not specified

Schedule

• Not specified