Hospitality Manager

What You’ll Do

• Welcome new guests and families through personalized admissions and room orientations
• Create meaningful relationships through daily rounding and companionship
• Create custom experiences tailored to each guest’s personality, interests, goals, and life story
• Help restore dignity, independence, confidence, and a sense of normalcy during recovery
• Cook up unique “white glove” moments that guests and families never forget
• Anticipate needs and proactively resolve concerns before they become complaints
• Work closely with nursing, admissions, therapy, dietary, and leadership teams
• Support guests throughout their recovery journey from admission through discharge
• Conduct post-discharge follow-up calls to ensure continued satisfaction and success at home
• Document guest interactions, service recovery efforts, and memorable experiences
• Help generate positive reviews through exceptional service and genuine relationships

What Makes This Role Different?

• One day you might be helping a guest reconnect with a favorite hobby
• The next day you might be organizing a surprise celebration for a recovery milestone
• You could be helping a family navigate a difficult transition
• Arranging a personalized comfort item
• Cooking up a meaningful life experience
• Sitting with someone who needs companionship and encouragement

What We’re Looking For

• Natural people person with a positive attitude
• Strong communication and relationship-building skills
• Hospitality, hotel, healthcare, customer service, concierge, activities, or guest relations experience preferred
• Creative thinker who enjoys making someone’s day better
• Strong problem-solving abilities
• Organized and able to manage multiple priorities
• Comfortable working weekends
• Someone who believes small acts of kindness can make a big impact

Why Join Us?

• $28 per hour
• Part-time schedule (20 hours per week)
• Leadership development and mentorship
• Career growth opportunities within a rapidly growing organization
• Opportunity to make a real difference in people’s lives every day
• A culture that values creativity, compassion, and service excellence