Hospitality Manager

Responsibilities

• Lead daily through our Pillars of Service: Connected, Optimistic, Service-Oriented, and Memorable.
• Interview, select, train, and develop an exceptional team to deliver Cosm’s best-in-class Fan experience.
• Address performance issues immediately to coach and correct, while rewarding exceptional performance in alignment with our Culture of Rewarding for Performance.
• Oversee the daily operations of portions of the front-of-house team while partnering with other departments to provide a holistic, Fan-centric, “CosmWorthy” experience.
• Regularly use our Recognition Program to reward positive behavior among team members on a daily, weekly, monthly, and yearly basis.
• Responsible for weekly scheduling of teams, with the ability to adapt to business needs and/or special events.
• Handle Fan inquiries, complaints, and feedback to maintain our “CosmWorthy” highest level of standards.
• Develop and implement operational strategies to enhance the Fan experience and improve service quality.
• Identify and implement incremental revenue opportunities across the business while staying current with industry trends and best practices.
• Partner with our Purchasing Manager to facilitate weekly inventory needs.
• Cook up to date with industry trends and best practices.
• Coordinate day-of-event collaboration with all other departments for multiple program transitions within a single day, including pre-shift meetings and closing reports.

Requirements

• Bachelor's degree in Business or Hospitality preferred, but not required.
• 5+ years of experience in attractions, restaurants, sports, hotels, or entertainment venues.
• 3+ years of experience in a management or leadership position preferred.
• Strong experience in bar and/or restaurant management preferred.
• Proven ability to build, train, and lead high-performing teams while aligning internally around sales and marketing initiatives to enhance the guest experience.
• Excellent communication and leadership skills.
• Ability to work seamlessly with peers and senior leaders across all business functions.
• Experience thriving in a fast-paced environment; must be able to adapt to daily changes.
• Strong organizational and planning skills, with the ability to prioritize, handle multiple tasks, and delegate effectively.
• Ability to work traditional and non-traditional hours (nights, weekends, holidays) as required.
• Ability to stand and walk for long periods, including maneuvering up and down stairs.
• Proficiency with guest service tools, point-of-sale systems, kitchen display systems, and human resource systems preferred.

Qualifications

• All applicants must be at least 18 years of age at the time of employment.
• Cosm is an Equal Opportunity Employer.