Hospitality Facilitator

Qualifications

• High school diploma or equivalent required
• Previous experience in food service, hospitality, or customer service preferred
• Willingness to learn and support back-of-house procedures when needed
• Strong interpersonal skills and commitment to inclusive practices
• Ability to work independently and as part of a team
• ServSafe Certification required, or willingness to complete certification within 60 days of employment
• Comfort working alongside individuals of various abilities and backgrounds
• Ability to stand for long periods, lift up to 30 lbs, and operate basic kitchen and POS equipment
• Ability to manage multiple tasks and work under pressure
• Ability to remain patient, supportive, and professional in a training environment
• Adaptable, independent, creative thinker with a solution-oriented mindset
• Must have dependable transportation and have a driving record acceptable to WE Inc.’s insurance company for coverage, plus auto liability coverage that meets WE Inc.’s requirements

Responsibilities

• Front-of-House Operations
• Greet, engage, and serve café customers with professionalism and warmth
• Ensure front-of-house areas are clean, orderly, and stocked
• Operate the point-of-sale (POS) system accurately and assist with daily transactions
• Model consistent, high-quality customer service for interns and trainees
• Communicate supply needs or customer concerns to Chef Gary Jones in a timely manner
• Team Support & Training
• Work alongside individuals with disabilities and/or employment barriers in a supportive, empowering way
• Help train and coach interns in front-of-house procedures and customer service
• Willing to learn basic back-of-house tasks to assist when coverage is needed
• Maintain clear, respectful communication and uphold a culture of inclusion and professionalism
• Collaborate with Director of Marketing to promote the café’s mission and programs through various marketing channels
• Ensure ADA compliance standards are met
• Health & Safety
• Maintain food safety, sanitation, and cleanliness standards in all service areas maintaining health department standards and expectations
• Follow proper handling protocols and enforce safe practices among trainees